We are pleased to offer assistance to all users of our software whether you are running it on a trial or permanent basis. Before contacting us you are requested to research the frequently asked questions and the beginners guide.

Email Support

We aim to answer all support queries within one business day. Usually we can resolve Terrapin FTP support issues most efficiently by email. In the event that your proplem cannot be solved through an exchange of email we will invite you to speak to us by telephone. You can email us with your support question at support@tpin.com or fill in our inquiry form.