Connection Problems

• I am getting the error message 'Connection Refused'
• I am getting the error message 'Cannot find server'
• Can I connect through a Proxy
• Can I connect through a Firewall
• Terrapin is hanging on 'Refreshing Folder' or 'Waiting Acknowledgement'

Site Problems

• All I get when I visit my website is a list of files
• My ISP's default page is still being shown when I visit my website
• I have updated my website, but the old site is still displayed
• The images on my site are not being displayed
• Can I maintain more than one site using Terrapin FTP

File Questions

• When I try to delete a file the server tells me that it cannot be found
• How do I download my entire site
• How do I upload only files that have been updated

File Questions - cont

• Why do some of my files have a different size after they are transferred to my website
• How do I set File Permissions and Chmod

Website Information

• How do I register my website with a search engine
• How do Domain Names work

General Information

• Does Terrapin FTP support FrontPage Extensions
• What do the green and red floppy disk icons mean